What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine is fake or copy.
- The item you received was broken.
How to search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How do I check the status of my order?
Upon placing your order, please allow our fulfilment warehouse 2-3 business days to have your order processed. The packaged goods will be shipped as soon as possible! As soon as the order is shipped, you will receive a shipment confirmation email and tracking number. If you’re curious as to where your shipment is at any time, you can visit our Shipping & Delivery page (located on the footer of the home page) to find out how to track your order.
Is your website secure with my personal information?
Absolutely! You’ll notice the use of SSL security on our site to ensure all of your personal information is encrypted. Your Credit / Debit Card information is used upon placing an order and is forgotten immediately afterwards.